Zygology Supporting Customers Working Remotely With Virtual Demonstrations

If you’re a designer, production engineer or decision-maker that’s finding it harder to access technical support during these times of remote working, then we have a solution.

The most recent ONS statistics show that 46.6% of employed people worked from home during 2020. To ensure our customers can discuss any of their assembly requirements or difficulties, we are able to provide virtual support in partnership with Southco and PEM.

PEM Support

PEM can hold virtual technical meetings to support specific application issues or new projects, training on PEM products range and new product seminars, offering direct engineer to engineer interface.

In collaboration with PEM, we can run virtual meetings with their e-applications team to demonstrate new introductions to their product range, factory capabilities, product development and even a glimpse into the future with reveals of new products they are considering adding to their range.

You can get expert help anytime, anywhere with the PEM Virtual Consult services. You’ll meet online and in real-time with a senior PEM application engineer to discuss technical questions or explore design ideas for your assembly challenges.

PEM’s Real-Time Virtual Support with an Applications Engineer offering includes:

• Technical presentation with Q and A providing direct feedback on PEM’s range and capabilities. 
• Opportunity to openly discuss common issues and existing/potential new applications with engineers.
• Examples of solution engineering overcoming customer design challenges while reducing assembly costs and increasing production efficiency.
• PEM new product developments and new product concepts.

Specific consultation support can cover:

• Application and Design
• 3D Model Review
• Installation
• Testing and Teardowns
• Technical Cleanliness
• Electrical / Current-Carrying
• Plating

Southco Support

Zygology customers can now gain access to Southco’s trade showroom via webinar. Southco are conducting virtual tours of their demonstration facility and can discuss specific application issues with new and existing customers.

New Support Opportunities For Zygology Customers

Discussing the new virtual support offered to our customers, Zygology Sales Director Richard Avery said, “During these times of remote working, we have worked tirelessly to ensure our customers’ assembly challenges are resolved.

“Facing challenges never before seen on such a scale, our customers have had to adapt. Industry leaders such as PEM and Southco have had to adapt and we too have had to adapt.

“More and more designers, production engineers and decision-makers are working remotely. Their opportunities to discuss specific application issues, problems and solutions have been reduced, and so we have increased our virtual support offering. In addition to the new opportunities offered by PEM and Southco, we are on-hand to ensure all our clients’ requirements are met and any problems they have are resolved.

“The virtual support can be as all-encompassing or application-specific as the customer wants.

“As engineering product specialists that understand the practical application of our fastening solutions, offering friendly, expert advice as and when our customers require is crucial. And now more than ever, we’re able to ensure our customers have the virtual support to meet their vast range of requirements.” 

Contact Us Today To Arrange Your Virtual Support

Arrange your virtual support with us today. Get in touch with our friendly team of experts on 0808 123 1221 or email sales@zygology.com to discuss your requirements.

Zygology – The fastening experts for over 40 years!

We’re engineering product specialists who understand our fasteners' practical applications and tools to provide you with bespoke solutions to your assembly requirements.

Our commitment to providing the best service and quality management is backed up by our ISO 9001 and UKAS Accreditations, and we will always give the best advice we can - even if it means that we end up recommending a competing technology.

Combining friendly service and expert advice with competitive prices and excellent stock availability, our assembly solutions help you reduce your production costs and increase efficiency. Get in touch with our team today to discover how we can meet your assembly needs.